Frequently Asked Questions
We try to anticipate questions you might have about our PRODUCT / SERVICE and provide the
answers here. If you need additional information, simply send email to info@aqulaitygaragedoor.net
or call 1(877)366-7739 with questions or immediate service.
1.SHOULD WE REPAIR OR REPLACE OUR EXISTING GARAGE DOOR?
That overall is a personal decision. Our favorite response is, if it doesn't need to be replaced, then
we can fix it. If by chance you have a door that is caving in under it's own weight, than Yes, you may
need a replacement. Other than that, if your door usually goes up and down with out much effort and
may only has a broken part or two, than the chances are we can have it back in ship shape and
save you hundreds of dollars in the process.
2.MY DOOR WON'T GO UP OR IT ONLY GOES UP A LITTLE BIT THEN COMES BACK DOWN.
WHAT IS WRONG?
Chances are it is a broken spring. Door springs are located on different parts of the garage door
depending on the type of door you have, but typically directly above the door( in the closed position)
or on the both sides of the garage door. Check those locations for broken parts and separations,
then contact our office for service.
3.MY DOOR WON'T GO DOWN. WHAT IS WRONG?
9 times out of 10, it is the photo eyes (i.e. Safety reverse system) part of your garage door opener. It
will not go down if the eyes have been mis-aligned or are obstructed by something in your garage.
The best thing to do is to check the indicating lights on the eyes themselves. The eyes are located
at the sides of the garage door opening near the floor (if you have them, older models don't). The
lights may be green, red, or yellow depending on the model. One on each side. The important point
is if any are blinking or out all together. The correct setting will be if they are both on and constant. If
any are blinking then check them both for looseness and alignment. They need to be pointed directly
at each other to receive a signal, then the light will stop blinking. When both lights are on and
constant your opener should regain it's operation. If not, call us immediately for options or service.
4.CAN I CHANGE A BROKEN SPRING MYSELF?
Yes, you can, but it is not advised. Some springs for the old wood doors are still sold in hardware
stores. The only problem with that is getting the right spring size, then having to put it on. The other
new types of roll up doors have a spring design that is very dangerous and should only be serviced
by a trained professional. After all, if a spring breaks, isn't it about time to have the whole door
checked out by a professional?
We try to anticipate questions you might have about our PRODUCT / SERVICE and provide the
answers here. If you need additional information, simply send email to info@aqulaitygaragedoor.net
or call 1(877)366-7739 with questions or immediate service.
1.SHOULD WE REPAIR OR REPLACE OUR EXISTING GARAGE DOOR?
That overall is a personal decision. Our favorite response is, if it doesn't need to be replaced, then
we can fix it. If by chance you have a door that is caving in under it's own weight, than Yes, you may
need a replacement. Other than that, if your door usually goes up and down with out much effort and
may only has a broken part or two, than the chances are we can have it back in ship shape and
save you hundreds of dollars in the process.
2.MY DOOR WON'T GO UP OR IT ONLY GOES UP A LITTLE BIT THEN COMES BACK DOWN.
WHAT IS WRONG?
Chances are it is a broken spring. Door springs are located on different parts of the garage door
depending on the type of door you have, but typically directly above the door( in the closed position)
or on the both sides of the garage door. Check those locations for broken parts and separations,
then contact our office for service.
3.MY DOOR WON'T GO DOWN. WHAT IS WRONG?
9 times out of 10, it is the photo eyes (i.e. Safety reverse system) part of your garage door opener. It
will not go down if the eyes have been mis-aligned or are obstructed by something in your garage.
The best thing to do is to check the indicating lights on the eyes themselves. The eyes are located
at the sides of the garage door opening near the floor (if you have them, older models don't). The
lights may be green, red, or yellow depending on the model. One on each side. The important point
is if any are blinking or out all together. The correct setting will be if they are both on and constant. If
any are blinking then check them both for looseness and alignment. They need to be pointed directly
at each other to receive a signal, then the light will stop blinking. When both lights are on and
constant your opener should regain it's operation. If not, call us immediately for options or service.
4.CAN I CHANGE A BROKEN SPRING MYSELF?
Yes, you can, but it is not advised. Some springs for the old wood doors are still sold in hardware
stores. The only problem with that is getting the right spring size, then having to put it on. The other
new types of roll up doors have a spring design that is very dangerous and should only be serviced
by a trained professional. After all, if a spring breaks, isn't it about time to have the whole door
checked out by a professional?
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